Growing up on a ranch in the Central Coast of California, Steve's summer memories were filled with long, hot days hauling hay, irrigating pasture and building fences. Today they are spent working with farm owners and agribusiness professionals, making certain their assets and way of life are protected from whatever harm may come their way.
Steve always knew his future would be tied to agriculture. Upon graduating from Cal Poly SLO with a degree in agriculture, Steve married his high school sweetheart, Kelly. They made the decision to raise their family in the rural community of Capay and in 1998, Steve found his true calling as a risk advisor serving the agriculture community.
Always striving to provide his clients with the best possible service, Steve was one of the first agents in the nation to receive the AFIS, Agribusiness & Farm Insurance Specialist designation. He continues to stay abreast of industry demands and is currently one of a select few Nationwide Elite Farm Certified agents in California. Dedicated to ongoing professional development in an ever changing industry, Steve has earned the Certified Insurance Counselor (CIC) designation.
Beyond Steve’s passion for insurance which he admits isn’t exciting to most, he has a wild side and enjoys paramotoring, snowmobiling and adventure travel.
Kelly graduated from CSU, Chico with a degree in Communications. In her marketing /community relations role, she spends much of her time developing and sharing the Heritage brand; a brand built on rural values and ever improving the client experience. Known as the “fun roommate” in the office, Kelly takes great pleasure in maintaining the harmonious culture of the Heritage team.
Kelly’s abundant energy is at the heart of all she takes on whether it be her business responsibilities at Heritage or serving her many philanthropic committees; California Women for Agriculture, Dairyville Orchard Festival, California Nut Festival and Glenn County Fair Heritage Foundation. Kelly was recently honored with the Common Threads Award for her contributions to agriculture and her local community.
An avid traveler, backpacker, adventurer and outdoor enthusiast, Kelly says, “I haven’t been everywhere, but it’s on my list!”
Dana was born and raised in Oklahoma and maintains, "You can take the girl out of the country, but you can't take the country out of the girl!" Her down home honesty and genuine enthusiasm for people is the foundation for her service philosophy.
In addition to her duties as agency manager, Dana is also a licensed agent with experience in all lines of our business with a strong focus on farm & agribusiness. Dana's many years of industry experience gives her an excellent insight into handling the vast array of insurance products and resolving challenging issues for clients. Dana has earned the AFIS (Agribusiness & Farm Insurance Specialist) and CISR designation, which represents a comprehensive understanding of risks and exposures and is a mark of distinction that demonstrates a commitment to exceptional service and leadership in the insurance industry.
Tiffany graduated from California State University, Chico in 2012 with a Bachelor of Science in Agribusiness and a Minor in Marketing. She quickly fast-tracked her career through a variety of agribusiness administrative positions eventually leading her to the Heritage team. In addition to her duties as Agency Administrator, Tiffany is currently pursuing her Master’s Degree in Agricultural Education. She is one smart cookie.
Tiffany and her husband, Kasey, live in Orland with their two-year-old daughter, Adalynn. They love the outdoors, hunting, camping, and spending time with family and friends. Every year they look forward to their annual camping trip to Idaho where they scout for wildlife, fly fish, hike, and visit with family from across the country. Nothing beats no cell service and family!
Shay was born and raised in Dixon CA on a farm growing row crops; corn, sunflowers and tomatoes. In 2004, the McCluskey’s moved their family ranch to Red Bluff where they started their own cow/calf operation. With agriculture running deep in her veins, Shay graduated with a degree in Agriculture Business from CSU Chico. An internship at the Shasta Livestock Auction Yard and several years working in the Butte County Farm Bureau Office prepared Shay well for her role at Heritage.
Shay serves the executive committee of the Butte Young Farmers and Ranchers and is an active member with Tehama County Cattle Women’s Association and North Valley Chapter-California Women for Agriculture. Shay enjoys spending time with her family and says, “The best times are always found when friends and family gather round.”
Angela joined the agency in 2014 and quickly showed herself to be a tremendous asset to Heritage Insurance. Her constant desire to grow professionally has led to her specialization in commercial insurance. As your Commercial Insurance Service Agent, Angela is dedicated to providing high quality insurance products specifically tailored to meet the needs of your growing business including General Liability, Commercial Auto, Workers Comp and Bonds. Angela's goals are “to treat my clients interests as if they are my own and provide them with outstanding service."
When not in the office answering insurance questions, Angela enjoys playing disc golf, eating sushi and spending time appreciating nature.
Hailing from Eureka CA, Chuck graduated from CSU Chico with a degree in Business Administration with an emphasis in accounting. As a creative critical thinker with an employment history steeped in customer service, his primary goal is to provide clients with accessible expertise and an honest and thoughtful problem-solving approach to the complex and potentially frustrating world of commercial insurance.
Heritage clients often share a highlight of working with Chuck is the time he devotes to demystifying their insurance policy. Chuck says, “I’ll take however long is necessary to be certain clients thoroughly understand their coverage and are equipped with information to make decisions insuring their success.
A regular guy, Chuck enjoys golf, the 49’ers and any chance he can get to cruise in his classic.
When not at his desk or in the great outdoors, he can be found spending good old-fashioned family time with his wife Jennifer and daughter Savannah. At the day’s end, Chuck enjoys nothing more than listening to his vast and varied collection of vinyl.
As a longtime resident of the North State and CSU Chico Alumni, Karen is familiar with the insurance needs and concerns of our local community. Karen prides herself in the high level of service she provides to clients and says, “My goal is to go above and beyond in assisting our clients by putting myself in their shoes, listening to their concerns and delivering the very best options available to them.”
Karen and her husband Craig have three grown daughters whom were raised and still reside in Chico. For many years, she volunteered in her children’s classrooms and school library, was an assistant Girl Scout leader and enjoyed watching her husband coach C.A.R.D basketball. Karen has always felt lucky to have Bidwell Park as her back yard and often took her girls and their friends swimming, hiking and picnicking by the creek. She remembers she was never anxious for summer to end and still loves spending time in the park, only now with her three grandchildren.
Dan grew up on a dairy farm outside of Willows, CA where he continues to live today with his wife of 31 years, Denise. Together they have raised two children and are enjoying three grandchildren.
Dan has a long history in individual and group health benefits and has an extensive knowledge of the Affordable Care Act of 2010. While he does spend time in the office, Dan actually prefers meeting at his clients convenience helping navigate the complex world of employee benefits. Perhaps the highest compliment we have heard from one of Dan’s clients is, “He has delivered on every single service promise he has ever made.”
In his spare time, he enjoys outdoor activities such as hunting, golfing and camping.
Angeliquea Passaglia began her insurance career while going to college. What started out as a job soon became a career once she fell in love with the profession. In her late twenties she established Berg Insurance Agency in Santa Maria, California. This agency specialized in Life and Health, specifically for seniors. She sold her business in 2004 to relocate to Northern California.
Angeliquea has continued her expertise in Life Insurance. As a trusted partner to Heritage Insurance Agency, she speaks to the hearts of our clients and is able to guide them easily though the process. She is incredibly passionate about this part of the industry and makes it her personal mission to get everyone the coverage they and their family need. “One only needs to hand deliver one life insurance claim check to believe in what I do.”
Tonya was born in raised in Durham, CA and has been involved in and surrounded by the agriculture community her whole life. She is a recent College of Business grad with an emphasis in Management from California State University, Chico and brings many years of experience in customer service and great organizational tools. She enjoys spending time outdoors with family and friends, reading, playing with her dog, and relaxing on the beach.
Tonya believes "To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity."